It’s one thing if you buy a pair of pants you don’t like and can’t get your money back when you try to return them. But when you’re spending hundreds or even thousands of dollars on a home improvement project, it’s important to take your time and do your homework when it comes to choosing a reputable company you can trust.
At All-Weather Window, Doors & Siding, we know that replacing windows, upgrading the entry doors, adding insulation, or updating the siding on your home is a big decision. We want to help you make the right decision.
Obviously, we’d love for you to choose us, but no matter who you choose, make sure it’s a solid company who stands behind their work and their guarantees. To help you through the decision stage, we put together a list of questions that homeowners should ask before hiring a window installer.
1. How long has your company been in business?
Working with a new company is not a deal breaker by any means, but companies that have been around longer tend to have more experience working in the industry and area.
When choosing a company that will be installing or replacing your home’s windows, entry doors or siding, you want to be sure that they know how to do the job the right way and have a track record for doing so. You don’t want to end up paying the price for their lack of experience or hiring a fly-by-night company that will be gone next year.
2. What kind of training and experience do your technicians have?
A second way to ensure that a window, siding and door company does a quality installation is by inquiring about the type of training and experience their technicians have. A properly trained technician can make all the difference when it comes to the installation of a new door or window.
When these products are installed the right way, they make your home more energy efficient, which helps to lower your monthly energy bills. Poor installation could result in leaks, gaps, and energy loss.
3. Ask for reviews or testimonials from customers.
No company is going to advertise their weaknesses or disadvantages. They will only tell you their benefits. To understand the real experience, talk to someone who has used that company’s services and can tell you if they were satisfied or not.
In today’s online world, most companies have reviews or testimonials available for potential customers to view on Google, Yelp, Angie’s List or their website. However, if you cannot find them online, ask the company if they can provide you with testimonials from customers, or even for names and numbers of references that you can call.
These reviews and testimonials help to validate the statements companies make about their services and products. If they can’t provide reviews from customers, you probably can’t trust them.
4. Ask for photos of projects similar to the work you want to have done.
Just like with reviews and testimonials, it is reassuring to see the work that a company does before agreeing to use their services. We recommend asking the window, siding and door company you are interviewing for photos of projects similar to the one you are looking for.
This will give you a real feel for the quality and workmanship you can expect. If you are doing your homework before calling them, check their website or social networks; some companies post recent work online as well.
5. Is your company a member of the Better Business Bureau?
The next few questions focus around a company’s credentials. Quality companies will have professional credentials that prove they have met a set of criteria set by that organization. One of these credentials is the Better Business Bureau, or the BBB. According to the BBB’s website, “BBB helps people find and recommend businesses, brands and charities they can trust.”
Some good affiliations to look for include the BBB, Angie’s List, and Home Advisor. AWWDS proudly boasts an A+ Rating and No Complaints on record. These are two great metrics to look before you hire.
6. Is your company a NARI Member?
Another thing to check when looking for a window installer, or any company in the remodeling industry for that matter, is that they’re a member of NARI, or National Association of the Remodeling Industry.
The NARI logo, according to their website, is the sign of a professional. NARI membership means that a professional is a full-time, dedicated remodeling expert and members are required to follow a strict Code of Ethics.
There are also several different certifications that will show you how qualified the company is. For example, AWWDS is an Andersen Certified Installer and Certified Service Provider for Andersen Windows & Doors, as well as a Master Level Build Smart Dealer for LP Smart Siding.
The list of questions to ask goes on and on, but we think that these are the most important when looking for a professional company to install your windows, doors, or siding. If you are in the Kansas City area and are looking for a quality company to hire, don’t forget to start with this list!